Chromecast 2nd-Gen Problems: Google Advises Against Factory Reset

According to Android Authority, Google’s Chromecast streaming device has been experiencing connectivity issues in the past week. The problems are affecting 2nd-gen Chromecasts and Chromecast Audio, with many Reddit users reporting difficulties casting to the devices.

Google has acknowledged the issue and announced on Thursday, March 13th, that a fix is being rolled out and will be completed over the next few days. Users are advised to ensure their devices are connected to Wi-Fi to receive the update.

In the meantime, Google is cautioning against factory resetting Chromecast devices. This advice comes after upset users on the forum mentioned that Google’s troubleshooting guide previously recommended a factory reset as a potential solution.

Despite Google phasing out Chromecast in certain regions like the UK and the US, the streaming device should continue to function for the time being. While support for the 2nd-gen Chromecast may end later this year based on the timeline of updates stopping for the 1st-gen Chromecast, Google has clarified that the current connectivity issues are unrelated to this phase-out.

Google assures users that software and security updates will continue, and any changes will be reflected on its help pages.

This article was originally published on our sister site M3 and has been translated and adapted from Swedish.