Adani Airports assures passengers, airport lounge access disruptions will be resolved soon, BA

Passengers at airports throughout India are facing disruptions in lounge access due to the sudden suspension of services by Dreamfolks Services Ltd, a lounge access provider that collaborates with various banks, in breach of its agreements with the impacted airports. According to an official statement, AdAirport Holdings Ltd (AAHL) is currently coordinating with the banks to ensure the swift resumption of services.

A spokesperson of AAHL, stated, “We are committed to fully supporting passengers during this period. However, services through Dreamfolks have not yet been reinstated despite our efforts. As a temporary solution, lounges at Adani-operated airports are now accepting all major debit and credit cards from other access providers.”

Whereas, a Spokesperson at DreamFolks commenting on the issue said, “At DreamFolks, we are currently addressing a temporary disruption in our services. Our dedicated team is working diligently with our partners to identify the root cause and implement solutions as quickly as possible. We would like to clarify that all our contractual agreements remain in full force. We are fully compliant with our obligations and are executing our services accordingly.

Our top priority is to minimize any inconvenience to passengers and restore normal operations swiftly. We recognize the critical role our services play in the airport ecosystem, and we are confident that the actions we are taking will lead to an even stronger and more reliable service framework in the future.”

AAHL currently manages seven premier airports located in Mumbai, Ahmedabad, Lucknow, Mangaluru, Jaipur, Guwahati, and Thiruvananthapuram.

Through Mumbai International Airport (MIAL), AAHL handles 25 per cent of total passenger traffic and approximately 33 per cent of the country’s air cargo.