Tech News
Microsoft and CrowdStrike hit back at Delta’s legal threats
Microsoft and CrowdStrike have defended themselves against accusations by Delta, claiming that the US airline rejected their offers of help and was responsible for the software outage on 19 July that led to the cancellation of thousands of flights, including those carrying American athletes to the Paris Olympics.
In response to Delta CEO Ed Bastian’s claims and the threat of legal action, Microsoft’s representatives stated that Delta had misrepresented the facts of the incident. They emphasized that Microsoft had offered assistance to Delta at no charge immediately after the outage, but Delta consistently turned down their offers.
Microsoft’s lawyer, Mark Cheffo, also pointed out that Delta’s IT infrastructure, particularly its crew-tracking and scheduling systems, was not supported by Microsoft and Azure, which may have contributed to the prolonged outage compared to other airlines.
Outdated IT infrastructure
Cheffo mentioned that Microsoft is investigating why Delta struggled to recover from the outage compared to its competitors, indicating a potential lack of modernization in Delta’s IT systems.
He stated that Microsoft would defend itself vigorously against any legal action from Delta.
‘Misleading narrative’
CrowdStrike’s legal representative, Michael Carlinsky, also defended the cybersecurity supplier, refuting claims of negligence or misconduct. He mentioned that CrowdStrike had offered assistance to Delta, but received no response from Delta’s CEO.
Carlinsky criticized Delta for creating a misleading narrative and stated that any potential litigation would require Delta to explain its decisions and operational resilience.
A spokesperson for CrowdStrike expressed regret for the incident and criticized Delta’s public threats of legal action.
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